Refund Policy

1. Satisfaction Guarantee

CS2 Gaming Hub offers a satisfaction guarantee on all our premium services. If you're not completely satisfied with the quality or value of any premium service you've purchased, we will review your case and may provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription memberships within the eligible refund period.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from accessing or using the purchased service, and our support team is unable to resolve these issues.
• Service Unavailability: If a premium service or content becomes permanently unavailable during your subscription period.
• Incorrect Purchase: If you accidentally purchased the wrong service or membership plan.
• Duplicate Charges: If you were charged multiple times for the same service.
• General Dissatisfaction: If you are genuinely dissatisfied with the quality of a premium service within the refund timeframe.

3. Refund Request Timeframe

To be eligible for a refund, you must submit your request within:

• 14 days of purchase for one-time premium content or services
• 14 days of the initial subscription date for new memberships
• 7 days of the renewal date for subscription renewals

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the original payment method used for the purchase:

• Credit/Debit Card Payments: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
• PayPal Payments: Refunds are usually processed within 3-5 business days.
• Other Payment Methods: Processing times may vary depending on the payment provider.

In some cases, instead of a monetary refund, we may offer store credit or extend your subscription period as an alternative solution.

6. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Premium content that has been fully downloaded, accessed, or consumed
• Services that have been used for more than 50% of the subscription period
• Special promotional offers marked as "non-refundable"
• Subscription fees for periods that have already elapsed
• Purchase of virtual goods or digital items that have been redeemed or used

7. Cancellation of Subscriptions

Cancelling a subscription is different from requesting a refund:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancelling a subscription prevents future billing but does not automatically trigger a refund for the current billing period.
• After cancellation, you will maintain access to premium features until the end of your current billing period.

To cancel and request a refund for the current period, you must follow the refund request process outlined in Section 4.

8. Special Circumstances

We understand that exceptional situations may arise. If you have a refund request that falls outside the standard policy guidelines, please contact our customer support team with details of your situation. We will review special cases individually and strive to find a fair resolution.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at: